FAQ

I have a voucher that requires activation, what do I do?

I have a voucher that requires activation, what do I do?

The instructions for activating your voucher will be on your voucher. Please ensure that you follow these, as you won’t be able to receive supplier info and book your experience until you’ve activated your voucher correctly.

How do I book my experience?

How do I book my experience?

All the information you’ll need to activate and book your experience, including contact details for the experience provider/s, can be found on the voucher or on our website. Please take a moment to read through these details, as it should answer your questions.

Once you have activated the voucher on our website, you’ll be able to book your experience directly with the experience provider for a mutually convenient date (remember that experiences must be booked in advance and are always subject to availability). Please do not call our Customer Services team as we do not hold details of availability and we cannot make a booking for you.

To avoid disappointment, we recommend that you book as early as possible to ensure that a date is available before the expiry date of your voucher. Our experiences will generally require you to book weeks in advance (or even longer), particularly during peak periods. You must have booked and taken your experience before your voucher expires. We strongly recommend that you don’t make any travel, accommodation or other arrangements until your booking has been made and you’ve received confirmation from the experience provider.

How do I exchange my voucher?

How do I exchange my voucher?

You can exchange a valid voucher for an alternative experience listed on our website.Should you select a more expensive experience, you will need to pay any difference in price.

In order to exchange your experience voucher please contact us at Buy A Gift Experience. Your voucher will be converted into a value voucher to the amount of the original experience voucher. You will then be able to purchase a new experience of your choice off our website with the value voucher – just fill in your voucher code at check out.

The new experience that you select will keep the same expiry date as your original voucher.

Please note that a voucher cannot be exchanged if you have already made a booking with one of our experience providers and cannot be refunded once exchanged.

Can I extend my voucher?

Can I extend my voucher?

Some valid vouchers can be extended for 3 months. This is subject to current pricing a review and a R200 administration fee. Restrictions will apply to promotional products and charges may vary.

To extend your experience, you’ll need to return the original voucher to us, along with a letter explaining that you’d like the voucher to be extended to: info@buyagiftexperience.co.za

Upon receipt of the voucher and fee, we will be pleased to send you a new, extended voucher. Alternatively you can enclose your telephone number and we will call you to take the fee.

Please note that we cannot extend a voucher if it has already expired, and once a voucher has been extended it cannot be exchanged refunded.

Can I have a refund?

Can I have a refund?

We are happy to refund the cost of your voucher as long as the voucher is returned to us within 7 days of receipt and you have not already exchanged or redeemed it, or made a booking. Please enclose a copy of your original order confirmation with the voucher. The address to send the voucher back to is:

info@buyagiftexperience.co.za

Upon receipt of the voucher, we will refund the cost of the order back onto the card that was originally used for the purchase. Expired vouchers cannot be refunded under any circumstances.

What does the voucher look like?

What does the voucher look like?

What does the voucher look like?

The voucher and accompanying information are presented with a unique code and all information required to activate and book your experience

How long will I have to use my voucher?

How long will I have to use my voucher?

Most of our vouchers are valid for 9 months and you must book and take your experience before your voucher expires.

I’d like some more information about my experience.

I’d like some more information about my experience.

Our venues/experience providers are always happy to answer any questions you may have regarding their venue, experience format, equipment or restrictions. If you have any specific queries or concerns, these should be addressed before you make your booking. You can contact the experience provider/s directly using the information on your voucher. If you have a more general enquiry, feel free to call our friendly Customer Services team on 0824953188 and we’ll be happy to help. Kindly note, however, that we are not able to advise you regarding the availability of an experience, or to make a booking on your behalf.

*Please note that calls to this number are charged at normal rates.

What happens if my booked experience is discontinued or cancelled?

What happens if my booked experience is discontinued or cancelled?

If the experience provider cancels your experience, they will arrange to re-book you at a mutually convenient time. We strongly recommend telephoning the experience provider before you travel, to make sure that your booking will go ahead. We cannot be held liable for any costs incurred in the event of a booking being cancelled.

Once you’ve made a booking with one of our experience providers you’re bound by their terms and conditions, so please make sure that you understand their rules regarding changing or cancelling a booking (particularly at short notice).

Are there any restrictions on taking part in the experiences?

Are there any restrictions on taking part in the experiences?

Some of our experiences (typically driving or flying experiences) have weight or height restrictions, which are usually dictated by the vehicle or aircraft in which the experience will take place. Others may have an age restriction for insurance or legal reasons (but don’t worry, we have lots of ‘Junior’ products so younger people needn’t miss out). Some of our driving experiences may also require a full SA driving license. Restrictions may vary between centres. The majority of our experiences require you to be in a reasonable state of health and fitness, and some (such as Tandem Skydive, Parachute Jump and Scuba Diving) require more detailed medical information. If you are in any doubt about your ability to take part in any of our experiences, please contact the centre directly and check before making your booking.

Alternatively, our Customer Services team will be happy to advise you on the suitability of experiences.

It is your responsibility to ensure you choose an experience suitable for your intended recipient, and we will not be liable to offer a refund if you purchase an experience but its restrictions render it unsuitable for the recipient.

How can I give feedback following my experience?

How can I give feedback following my experience?

We love to hear how our customers get on, so please take a moment to let us know how your experience went. You can leave your review on our website, which will be checked for moderation before being posted live on our site.
If for any reason you are unhappy with any aspect of your experience, you should bring it to the attention of the supplier on the day so that they have the opportunity to resolve it immediately. In our experience, most queries or concerns can be quickly resolved by the supplier. If you are still unhappy, however, please write to us explaining the circumstances, along with details of who you spoke to on the day, and we will undertake to investigate it further for you.

Please see our Terms and Conditions for more information.

How much does delivery cost for novelty gifts and how long will it take?

How much does delivery cost for novelty gifts and how long will it take?

Shipping within the ZA

Orders are usually delivered within 2-5 working days from receipt of payment. Due to unforeseen circumstances beyond BuyAGiftExperience’s or our nominated couriers control, certain orders may take longer than the “usual” 2-5 working days for delivery, if this is the case we will do everything in our power to rectify the situation as soon as possible.

Orders will be charged R100.00 for delivery (South Africa only).

We will nominate a delivery option for you, where possible we will always use a courier, however due to some area locations not being serviced by a nominated courier it is easier to use the post office service. If however you require a courier delivery please advise us whist placing your order.

A confirmation email will be sent once your order has been received and processed. A second confirmation email will be sent once your items have been paid for in full and dispatched, also contained in this email will be the nominated courier’s tracking number with which you can track your goods.

How do I become a supplier / experience provider?

How do I become a supplier / experience provider?

If you would like to become a supplier / experience provider please contact our Sales Team on 0824953188 or email sales@giftexperiences.co.za